ABOUT LUCY'S PILLOWS

Lucy's Pillows is a small, family-run business based in Los Angeles, CA. We opened our store right after we adopted a rescue dog named Lucy. She loves cuddling up with pillows and blankets to sleep, so we decided to name our business after her.

We take great care in making each pillow we sell -- from the fabric we choose for the pillowcase to the hypoallergenic pillowforms we use for stuffing. And unlike most mass merchants, we hand make each one of our pillows to order. With our handcrafted manufacturing process, each pillow has its own character that makes it unique -- not a mass-produced look that's made overseas.


CONTACT US

Should you have any questions about our products or an order you've placed, please contact us by email at:
service@lucyspillows.com

We typically respond to emails within 1-2 business days. You may also contact us by phone at (323) 848-8597, Monday through Friday during the hours of 10 am - 4 pm Pacific Time. Our mailing address is:

Lucy's Pillows
1539 N. Laurel Ave. #104
Los Angeles, CA 90046

PAYMENT POLICY

We accept credit cards, debit cards and direct bank transfers through our partnership with PayPal. This allows you to pay with confidence without releasing your payment details (such as credit card number or bank account) to us. You do not need to have a PayPal account to place an order at LucysPillows.com.

SHIPPING POLICY

All orders are shipped using the US Postal Service. You may select either Parcel Post (standard) or Priority (expedited) service. Since we custom make each pillow to order, please add 2-3 business days to the shipping time to determine when your order will arrive.

Shipping Method Shipping Cost Transit Time Estimated Delivery
Parcel Post FREE 7 business days 9-10 business days
Priority Mail $15 per order 2-3 business days 4-6 business days





Please Note:
Because we are a startup, we keep only small quantities (3 or less) of each pillow style on hand. If you would like to place an order for three or more pillows, please contact us in advance at service@lucyspillows.com so that we can give you a more accurate quote of when we will be able to have your pillows made and shipped.

RETURN POLICY

If you are not satisfied with your order for any reason, you may return it within 30 days from the date of your purchase. To make a return, please follow the steps below:

1. Send an email to returns@lucyspillows.com with your order number and a brief description of the items which you wish to return. We will email you a Return Merchandise Authorization (RMA) number within 1-2 business days.

2. Write the RMA in the space provided on your packing slip.

3. Cut off the return shipping label and affix it to the outside of the box you will be using to return your order.

4. Place the packing slip (with the RMA number on it) in the box and tape it securely shut for shipping.

5. Ship your package by whatever method you choose. We recommend UPS or USPS Priority Mail so that you can track your shipment to ensure it arrives.

6. Once we receive your return, we will issue a refund for the merchandise total to the original payment form used within five business days. Shipping and Handling charges are not refundable. If you paid with a credit card, please allow 1-2 billing cycles for the refund to appear on your statement.

Please Note:
We only accept the return of unused merchandise in new condition. Worn or dirty items are not returnable.