Shipping & Returns

It's our goal to provide fast, affordable shipping options and an easy return policy. For questions about delivery times, shipping rates or how to return an order, please contact us at service@lucyspillows.com.

SHIPPING RATES & DELIVERY TIME

All orders are shipped using the US Postal Service. You may select either Parcel Post (standard) or Priority (expedited) service. Since we custom make each pillow to order, please add 2-3 business days to the shipping time to determine when your order will arrive.

Please Note:
Because we are a startup, we typically keep only small quantities (3 or less) of each pillow style on hand. If you would like to place an order for three or more pillows, please contact us in advance at service@lucyspillows.com so that we can give you a more accurate quote of when we will be able to have your pillows made and shipped.

RETURN POLICY

If you are not satisfied with your order for any reason, you may return it within 30 days from the date of your purchase. To make a return, please follow the steps below:

1. Send an email to returns@lucyspillows.com with your order number and a brief description of the items which you wish to return. We will email you a Return Merchandise Authorization (RMA) number within 1-2 business days.

2. Write the RMA in the space provided on your packing slip.

3. Cut off the return shipping label and affix it to the outside of the box you will be using to return your order.

4. Place the packing slip (with the RMA number on it) in the box and tape it securely shut for shipping.

5. Ship your package by whatever method you choose. We recommend UPS or USPS Priority Mail so that you can track your shipment to ensure it arrives.

6. Once we receive your return, we will issue a refund for the merchandise total to the original payment form used within five business days. Shipping and Handling charges are not refundable. If you paid with a credit card, please allow 1-2 billing cycles for the refund to appear on your statement.

Please Note:
We only accept the return of unused merchandise in new condition. Worn, dirty or damaged items are not returnable.